Wisconsin Public Radio and PBS Wisconsin are seeking two Membership Services Specialists to join the team of dedicated individuals responsible for providing exemplary stewardship and service to the members and audiences of Wisconsin Public Radio and PBS Wisconsin.

This is a rewarding opportunity for someone who wants to use their creative problem-solving, organizational, and communication skills to foster philanthropic relationships and advance a vital public-service mission.

The Membership Services Specialists report to the Membership Services Manager and are part of the Wisconsin Public Radio and PBS Wisconsin Membership team. 

The Membership Services Specialists will collaborate on executing and developing practices and workflows in our Customer Relationship Management (CRM) database that will support an exciting future for public broadcasting in Wisconsin.

A day in the life of a Membership Service Specialist includes but is not limited to: direct phone communication with our donors and audience members, working with colleagues across the development team to reach fundraising goals, processing financial transactions, fulfilling thank you gift requests, and serving as the voice of our organizations.

This position is Ongoing/Renewable.

These are full-time, 40 hour a week positions. These positions typically work Monday-Friday, and must be available for active phone hours, which are 9am-4:30pm CT.  Exact hours have some flexibility, and may include some evenings and/or weekends for membership drives and special events.

The Membership Services Specialists must be open to the possibility of working overtime hours during on-air fundraising drives, held 5-6 weeks per year, including scheduled evening and weekend shifts. These evening and weekend shifts are scheduled based on staff availability and can be worked remotely.

These positions have the option of being hybrid with an expectation of 2-4 days per week in person in Madison, WI. Some work may be performed remotely, at an offsite, non-campus work location. Please expect to be on site in Vilas Hall anywhere from 4-5 days a week for the first four weeks of employment for training purposes. Final schedule can be discussed in the offer stage, but fully-remote candidates will not be accepted.

Remote work requires an approved flexible work arrangement (FWA). A FWA requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided computer. Per University policy, transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee.

This position requires the ability to sit or stand at a desk and use a computer, keyboard, and mouse for several hours at a time and occasionally lift and carry heavy supplies up to 30lbs. Supplies can include boxes of merchandise, print materials, and event furniture (tables, chairs, easels).

This vacancy is being announced simultaneously with the Gift Processing Specialist #JR10003415. If you are interested and meet the required qualifications, we encourage you to apply for the Gift Processing Specialist position.